Fresh machines. Proper workshop backup.

Find your next ride.

Brand-new road, mountain and everyday bikes—selected by riders, sized with care and supported by a real Gloucestershire workshop.

Explore new bikes ↗Get expert advice
Road readyTrail hungryWorkshop supportedBuilt for your rideRoad readyTrail hungryWorkshop supportedBuilt for your ride

Choose your terrain.

Fast tarmac, loose trails or the everyday dash across town. Start with how you ride and we’ll help with the rest.

The Bike Shack difference

Not just a box at your door.

We help you choose the right bike, the right size and the right setup—then stay here when you need servicing, upgrades or advice.

Talk to the workshop
✓ Friendly sizing advice
✓ Workshop-backed support
✓ Straightforward recommendations
✓ Local help after you buy

Shipping

Fast, reliable delivery so you never miss a workout.
Shipping Policy

Shipping Policy

Purpose

To explain our shipping times and set clear expectations before you place an order.

Scope

Applies to all products purchased from our store.

Shipping Times

Delivery times vary depending on the item you order. Please check the shipping information on each individual product page for the most accurate estimate.

Our typical delivery times are:

  • Next working day (most items)
  • 1–2 working days
  • 2–3 working days
  • 3–5 working days

If your order contains multiple items with different delivery times, your order may be shipped together or in separate parcels to ensure the quickest possible delivery.

Checks

  • Always refer to the shipping estimate shown on the product page before ordering.
  • You will receive tracking information once your order has been dispatched (where applicable).

Escalation

If you have any questions about delivery times or need an item urgently, please contact us before placing your order and we'll be happy to help.

Yes, we provide express options at checkout for customers who need their gear urgently. Perfect if you’re preparing for a marathon, gym event, or yoga class.

Absolutely! We ship worldwide, with costs and delivery times calculated at checkout. Whether you’re training at home or abroad, we’ll make sure your gear reaches you.

Once your order ships, we’ll send you a confirmation email with a tracking link. This way, you can follow your activewear journey from our warehouse to your doorstep.

Yes, free domestic shipping is available on all orders over £55. This helps you grab all your parts at low cost,

If your order hasn’t shipped yet, you can update your address by contacting our support team. We recommend doing this quickly to avoid delays in receiving your activewear.

Some countries may apply import taxes or duties. These are the customer’s responsibility, but we’ll provide all necessary documentation to make the process smoother.

Get in touch with our support team, and we’ll investigate with the carrier right away. If needed, we’ll arrange a replacement so you won’t have to wait long for your workout gear.

Returns

Easy exchanges so you always get the perfect fit.
Refund Policy

You can return or exchange items within 14 days of delivery as long as they’re unworn, unwashed, and in original condition with tags attached. This ensures you have enough time to try them on at home.

Absolutely! Activewear sizing can vary depending on style and fabric, so we encourage exchanges to help you find the perfect fit.

For hygiene reasons, we can only accept returns on items that are unused and in new condition.

If you received the wrong or a defective item, we’ll cover the return shipping. For size or preference changes, customers are responsible, but we work to keep costs low.

Simply contact our support team with your order number. We’ll send you a prepaid return label or provide instructions for sending your items back.

Refunds are processed within 5–7 business days once we receive your return. You’ll get an email notification as soon as your refund is completed.

Yes, unless marked as “final sale,” most sale items can be returned or exchanged. We want you to feel confident even when shopping deals.

Please email us with photos of the issue, and we’ll send a replacement or issue a full refund. We take quality seriously, so your case will be prioritized.

Orders

Smooth shopping for all your training essentials.
Countinute shopping

Browse our collections, choose your size, and add items to your cart. Checkout is simple and secure, so you can get back to focusing on your next workout.

No, you can checkout as a guest. But creating an account lets you track your orders, save your favorite outfits, and access faster checkout in the future.

Yes, if your order hasn’t shipped yet. Reach out to us as soon as possible, and we’ll do our best to help.

Many of our bestsellers and core essentials are restocked regularly. Limited edition activewear may sell out quickly, so we suggest signing up for restock alerts.

Definitely! We often release collections with matching tops and leggings, and we also offer bundle discounts. These are great for building complete gym outfits.

Enter your discount code at checkout, and the savings will automatically apply. Look out for seasonal promotions and bundle deals too.

Payment issues may occur due to incorrect details, insufficient funds, or bank restrictions. Double-check your info or try a different payment method if needed.

Check your spam or promotions folder. If it’s not there, contact us with your order details, and we’ll resend your confirmation right away.